Privacy Policy

At unHeard, your privacy is our priority. This policy outlines how we collect, protect, and handle your personal information.

Introduction and Organizational Info

We, at unHeard, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website www.unheard.co.in, and any related interactions. Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at info@unheard.co.in or +91 70120 42618.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website www.unheard.co.in, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data Collection and Processing

Please note that we only process information that is essential for delivering our services or for enhancing user experience while complying with legal obligations.

The following list details the types of personal information we may process:

First and last name
National identification numbers (e.g., social security number, passport ID)
Payment information (e.g., credit card number, bank details)
Payment method and history
IP-based approximate location
Operating system and version
Browser fingerprint

At unHeard, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our users, customers, and employees. Here are the key ways in which we use the personal information collected:

Authentication and security
Communication efforts
Payment processing
Fraud prevention and risk management
Customer support

Data Storage and Protection

Data storage

Personal information is stored in secure servers located in the following locations: IN, US. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

Data hosting partners

We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures

Encryption: To protect data during transfer and at rest, we employ robust encryption technologies.
Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Data Processing Agreements

When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws.

User Rights and Choices

At unHeard, we recognize and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Right of access (Art. 15)

Request access to your personal info and how we process it.

Right to rectification (Art. 16)

Request correction of incorrect or incomplete data.

Right to erasure (Art. 17)

The 'right to be forgotten' when data is no longer necessary.

Right to restriction (Art. 18)

Request restriction of processing under certain conditions.

Right to portability (Art. 20)

Receive your data in a structured, machine-readable format.

Right to object (Art. 21)

Object to processing, including for direct marketing.

Right to withdraw consent (Art. 7)

Withdraw your consent at any time for data processing.

To exercise any of these rights, please contact us at info@unheard.co.in or +91 70120 42618.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, ensure security, and analyze website traffic.

Essential cookies: Necessary for functionality and security.
Performance cookies: Help us understand how visitors use our site.
Functional cookies: Remember your preferences and personalization.

You can manage your cookie preferences through your browser settings or our on-site consent banner.

Direct Marketing

We may use your personal information to send you updates about our services. We will always obtain your explicit opt-in consent where required by law, and every communication will include a clear unsubscribe option.

Policy Updates

We may update this privacy policy from time to time. Significant changes will be communicated via email or prominent website notifications. Your continued use of our services after any changes signifies your acceptance of the updated terms.

Last Updated: May 2026